Hershey & Heymann Orthodontics

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Emergency Care

As a general rule, you should call the office during normal business hours when you experience severe pain or have a problem with an appliance that is causing you discomfort. If you have an emergency during non-business hours, contact our office to see which doctor is on-call to personally handle any of your needs.

You might be surprised to learn that you may be able to temporarily solve many problems yourself until you schedule an appointment with our office. When working with your appliances, you need to know the names of the parts of your appliances so you are able to identify what part is broken or out of place. After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions in your treatment plan.


  • General Soreness

    When you get your braces on, you may feel general soreness in your mouth and teeth may be tender to biting pressures for three to five days. Placing Orabase on the affected area may help; this can be found in a pharmacy. If the tenderness is severe, take ibuprofen or whatever you normally take for headache or similar pain.

    The lips, cheeks and tongue may also become irritated for one to two weeks as they toughen and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We'll show you how!

  • Loose Bracket

    If your bracket or band is still attached to the wire, you should leave it in place and put wax on it. If the wire comes out entirely, wrap the bracket with a tissue.
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  • Loose Wire

    Call office to review care of loose wires.

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